Privacy policy

Happy Words (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting thehappywords.com you are accepting and consenting to the practices described in this policy.

Information we collect from you

We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site www.thehappywords.com or by corresponding with us by phone, e-mail or otherwise. It includes (but is not limited to) information you provide when you register on our site, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share that data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of this information We use information held about you in the following ways: Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please email us at sara.ruela@thehappywords.com;

to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer. Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; analytics and search engine providers that assist us in the improvement and optimisation of our site;

credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. If Happy Words or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions and other agreements; or to protect the rights, property, or safety of Happy Words, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

Happy Words will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of € 10 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sara.ruela@thehappywords.com.

FAQ

Send me an e-mail or reach me at my cellphone or Skype. You may also fill in the contact form, just scroll down and you'll find everything!
If not today, tomorrow will certainly do. But contact me and I’ll put you in my agenda and will talk with you asap.
I split my time between Oporto in Portugal, and Zurich in Switzerland. Two beautiful cities with different charms!
My area of specialization is technical translation, including IT and marketing, but nevertheless, I have experience in other distinct areas. I work daily with brands like Microsoft, Tumblr, Sony, Samsung, Dell, GoDaddy, Levi's, Coach, Dockers, Burger King among others.
Sí, hablo. Hablo portugués, inglés y espanol. Yes, I do! I speak Portuguese, English and Spanish.
I can translate any file formats. Feel free to send me your file and I’ll take it from there. If you have complex needs and you prefer to discuss your project personally, just get in touch, and I will be glad to find the perfect solution for you.
Yes. I don't work on texts that promote animal abuse (including but not limited to captive animals, such as zoos and oceanariums, animal tourism, bullfighting, and clothing made from animal hair), human, child or any other kind of abuse.
We should treat others the way we like to be treated, with kindness and respect. The world thanks you.
Sure, without any problem. If you have complex needs and you prefer to discuss your project personally, just get in touch, and I will be glad to find the perfect solution for you.
I work with both, translation agencies and individuals.
I can certify your translation. This certificate attests that the translation was carried out by a professional native translator to the best of his/her ability. Certified translations have an additional cost. 
Prices vary based on the length, difficulty, and format of your texts.
Standard translations and editing/proofreading will be charged per word in the source text.
Creative texts will be charged per hour of work.
There’s no minimum order size, although there’s a minimum fee of €20.
I will send you a quote within 24h from your request.
Around 3000 words, depending on the content of the translation.
Transfer wire, PayPal, Payoneer, you name it.
I offer all my clients the possibility to pay after the translation has been delivered, within 5 days. That's because I firmly believe that trust should always be mutual.
Nevertheless, if you prefer to pay in advance, you can do it. For my most recurring customers, I also offer a monthly billing option, as well as a 30 day payment policy.
If you are interested in this opportunity, feel free to contact me. Please note that I may ask new clients to provide a 20% to 100% advance payment for their first order.